Six Fold Reassurance

We want our customers to enjoy their new homes free from any worries.

Warm Beautiful Homes Operations Limited works to ensure that construction work is carried out to a very high standard by working with a team of local artisan craftsmen. We only chose projects where our craftsmen can take pride in the work that they do. We are not about mass production but rather individual buildings carefully crafted, with traditional methods to stand the test of time.

To provide even more reassurance we have this six fold guarantee.

The six fold guarantee only applies where the home is either a new build or a complete conversion. It does not appliy to refurbishment projects.

10 Year Structural Warranty

Most Warm Beautiful Homes come with a 10 year residential development warranty, that covers the structural elements of the building and is underwritten by ICW. The warranty covers the cost of correcting defects that may occur in any crucial structural elements, from the walls and foundations to the windows and roofing.

In the unlikely event of a structural issue, the warranty covers the cost of everything from rebuilding works, design alteration fees, removal, storage and reinstallation of contents, and alternative accommodation whilst works are carried out.

2 Year Workmanship Warranty

The 2 year workmanship provides you with peace of mind that if a problem appears then you don't need to worry.

We will rectify or provide financial compensation for defects affecting the home and any common areas which are clearly attributable to workmanship faults, provided they are reported immediately after being identified and within 24 months of the date of purchase (the "warranty period"). In the unlikely event that alternate accommodation is required then we will provide this and if further professional fees are required to rectify the defects then we will provide further compensation for this.

Building Control

All work is inspected and approved as it progresses by building control. This means the work is done as it should be to the National Building Regulations with no compromise.

A third party building control company provide the Building Regulation approval process to ensure compliance of projects both at plan and site stage. They raise the certificates confirming compliance.

Manufacturers Warranties

All new homes from Warm Beautiful Homes come with a range of appliances and manufactured components. They are all brand new and pristine when you take possession of your home. These include doors, windows, and all of the contents of the kitchen and bathrooms.

We pass on the benefit of all manufacturers warranties and provide the appropriate documentation.

1 Year Emergency Cover

In the unlikely event that there is an emergency, for example a burst pipe or a power failure our customers have access to 24/7 emergency call out cover from a major UK home care service paid for by us for the first year.

Customer Care Policy

We have a simple customer care policy written in plain English and with a dedicated team committed to providing aftercare support once you are in your new home. Our customer policy simply lays out how we strive to provide the best customer care we can.