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CUSTOMER CARE POLICY

We want to provide you with a great beautiful warm home and make the buying process as simple as possible.

We will:

  • Endeavour to ensure all our marketing and advertising is clear and truthful
  • Give you clear information on our structure and who to contact
  • Give you detailed information about the home you are buying including any choices you may have
  • Our legal representatives will draw up the contract for the sale to be clear and fair, comply with all relevant legislation and give you details of your rights
  • Give you information on buying your home, maintaining your new home, details of warranties and guarantees and our service
  • Invite you to talk over any aspects and answer any questions you may have
  • Provide an after sales service including a complaints process if you feel you haven’t received the service you should have

 

Signed

David Hill

Chairman

2024

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